Wednesday, June 27, 2007
Manchester to London transit failure (avoided)
We have lost transit between Manchester and London over both of our secondary providers. After a fibre break on the primary path, the secondary path has suffered a flooded repeater module in the Shefield area.
We continue to offer service without interruption or degradation through our other peers and providers. However this may not be the case for your provider, or your clients servers - please keep this in mind.
For anyone interested in purchasing transit from Manchester through us please have a look at our website.
UPDATE
The break at Shefield as been repaired so we appear at this moment in time to have restored London to Manchester transit. We will be monitoring the link over the next 24 hours and will revert to our two backup providers if the fibre does not remain stable.
During the course of the day we have been able to deliver additional transit at very short notice to another Manchester based service provider who was left with no connectivity from their Manchester racks.
Our offer of 1Mbit free backup transit to other service providers in Manchester IFL2 with their own AS number is still in effect. Simply pay for the installation of the service at £150 for free transit!
We continue to offer service without interruption or degradation through our other peers and providers. However this may not be the case for your provider, or your clients servers - please keep this in mind.
For anyone interested in purchasing transit from Manchester through us please have a look at our website.
UPDATE
The break at Shefield as been repaired so we appear at this moment in time to have restored London to Manchester transit. We will be monitoring the link over the next 24 hours and will revert to our two backup providers if the fibre does not remain stable.
During the course of the day we have been able to deliver additional transit at very short notice to another Manchester based service provider who was left with no connectivity from their Manchester racks.
Our offer of 1Mbit free backup transit to other service providers in Manchester IFL2 with their own AS number is still in effect. Simply pay for the installation of the service at £150 for free transit!
Tuesday, June 26, 2007
Manchester London Transit - Loss of Protection
Due to last nights flooding in Sheffield, we have been informed that power at a network repeater point will need to be shutdown today during the clean up operation. No loss of service is expected this is a loss of protection only.
Tuesday, June 12, 2007
Temperature
We have been suffering with elevated temperatures within our hosting environments. This is apparently a product of higher external temperatures and air conditioning filters becoming clogged with pollen / Dandelion seeds.
We monitor internal case and hard drive temperatures along with services around the clock, and are able to see trends when we are experiencing issues with our remote servers.
We are working to ensure that server losses are worked around, and that any down times are reduced to an absolute minimum. We are also awaiting some assurances from our provider that this is an end to the ongoing temperature rise.
We monitor internal case and hard drive temperatures along with services around the clock, and are able to see trends when we are experiencing issues with our remote servers.
We are working to ensure that server losses are worked around, and that any down times are reduced to an absolute minimum. We are also awaiting some assurances from our provider that this is an end to the ongoing temperature rise.
Monday, June 11, 2007
Problem sending email
We are currently dealing with an issue with the primary mail relay server - reporting as relay.nsnoc.com .
Currently the relay service has been disabled while we apply the means to counter the abuse.
We will continue the service as soon as we are able to secure the current situation. We will update this entry to reflect this.
This will in NO WAY effect the receipt of email from outside sources, and queued mails will be sent once the service is returned.
[update 1310]
This issue has been remedied, and tested as working - normal service has been resumed.
Currently the relay service has been disabled while we apply the means to counter the abuse.
We will continue the service as soon as we are able to secure the current situation. We will update this entry to reflect this.
This will in NO WAY effect the receipt of email from outside sources, and queued mails will be sent once the service is returned.
[update 1310]
This issue has been remedied, and tested as working - normal service has been resumed.
Friday, June 01, 2007
Cache corruption fix
We are aware of a cache corruption on one of our cluster of mail servers from which you collect your email. We are currently taking steps to replace the damaged cache. Rather than letting it repopulate itself we are intending to seed the cache to reduce the impact to you.
This will currently be showing to an unfortunate few as a replicated mail, or mail you cannot delete or read. Deleting the cache will cause larger loads on the backend and therefore slower mail for all - we are hoping to avoid this by seeding the cache with valid but stale data.
We envisage this change taking place between 1130 and midday today Friday 1st June.
This will currently be showing to an unfortunate few as a replicated mail, or mail you cannot delete or read. Deleting the cache will cause larger loads on the backend and therefore slower mail for all - we are hoping to avoid this by seeding the cache with valid but stale data.
We envisage this change taking place between 1130 and midday today Friday 1st June.
