Tuesday, September 03, 2013
Packet Loss issues
We've been seeing some packet loss beyond our edge routers since about 11am this morning. Currently it appears to be only one upstream transit route that's suffering. Primarily UK/Europe routes which equate to about 40% of our connectivity.
We believe it may be related to a router upgrade the affected network performed at 2am last night.
Currently monitoring the situation, updates will follow.
UPDATE 11.48 am
Not seen any packet loss on the upstream route for the last 5 minutes although we're still waiting on confirmation from the provider concerned that they've seen the issue and responded to it.
We'll continue to monitor for the next few hours.
Should the issue happen again, we'll drop the peering session with the provider until their network regains stability.
We believe it may be related to a router upgrade the affected network performed at 2am last night.
Currently monitoring the situation, updates will follow.
UPDATE 11.48 am
Not seen any packet loss on the upstream route for the last 5 minutes although we're still waiting on confirmation from the provider concerned that they've seen the issue and responded to it.
We'll continue to monitor for the next few hours.
Should the issue happen again, we'll drop the peering session with the provider until their network regains stability.
