Thursday, November 19, 2009
Network cable update
We have a number of network cables which need to be re-patched over the course of Friday.
Network customers may notice a few seconds instability while the patch leads are moved.
Network customers may notice a few seconds instability while the patch leads are moved.
Monday, November 16, 2009
Host Server 8
Host server 8 has now been upgraded to PHP5 and Mysql 5.
We have migrated all databases and sites to the server and the service appears stable.
There are however some points :-
- If your hosting service has expired prior to June 2009 then your site has not been upgraded and is not live. Please contact us to renew the service and re enable your site.
- A small number of sites have databases with some locked/crashed database tables. There is nothing to suggest these are active tables or that the issue has only recently occurred but if you do have a table that requires a repair please let us know.
- The ftp server on the new host is being very 'Monday' and not authenticating requests at the moment. Assuming nothing major crops up after the migration we'll work on the fault over the remainder of the afternoon.
UPDATE 15:30
FTP accounts on the server are working without issue.
Support will run to 11pm via email this evening to resolve any remaining issues with users.
We have migrated all databases and sites to the server and the service appears stable.
There are however some points :-
- If your hosting service has expired prior to June 2009 then your site has not been upgraded and is not live. Please contact us to renew the service and re enable your site.
- A small number of sites have databases with some locked/crashed database tables. There is nothing to suggest these are active tables or that the issue has only recently occurred but if you do have a table that requires a repair please let us know.
- The ftp server on the new host is being very 'Monday' and not authenticating requests at the moment. Assuming nothing major crops up after the migration we'll work on the fault over the remainder of the afternoon.
UPDATE 15:30
FTP accounts on the server are working without issue.
Support will run to 11pm via email this evening to resolve any remaining issues with users.
Tuesday, November 10, 2009
Web Cluster maintenance
We will be performing mantenance on the web cluster from 5.30am tomorrow morning.
The following services will be taken offline, Cluster 150, 156 and 212.
We are anticipating that work will be completed and full services restored by 8am with a possible overrun to 8.30am at the latest.
While the work is being completed sites will show an under maintenance page.
The work is necessary to allow us to migrate to a new storage platform and add support for php5 to the web clusters
UPDATE 7AM
IFL have failed to renew the access pass for the engineer carrying out this mornings scheduled work. The pass expired 2 days ago thereby preventing us from completing the migration according to our original timetable.
We have no alternative dates to complete the work so it will commence at 7.30 am this morning with a target completion of 9.30am.
UPDATE 11AM
We're seeing high traffic levels at the file server caused by a single site. If services do not settle to an acceptable level within the next 5 to 10 minutes we will disable the site and look for stability to return to the servers.
UPDATE 1.30PM
We have been able to confirm the issues seen after the file server was returned to service this morning we caused by a single site. The site in question has been disabled until we can migrate it to alternative hardware.
We will be monitoring the servers for any further issues for the rest of today.
The following services will be taken offline, Cluster 150, 156 and 212.
We are anticipating that work will be completed and full services restored by 8am with a possible overrun to 8.30am at the latest.
While the work is being completed sites will show an under maintenance page.
The work is necessary to allow us to migrate to a new storage platform and add support for php5 to the web clusters
UPDATE 7AM
IFL have failed to renew the access pass for the engineer carrying out this mornings scheduled work. The pass expired 2 days ago thereby preventing us from completing the migration according to our original timetable.
We have no alternative dates to complete the work so it will commence at 7.30 am this morning with a target completion of 9.30am.
UPDATE 11AM
We're seeing high traffic levels at the file server caused by a single site. If services do not settle to an acceptable level within the next 5 to 10 minutes we will disable the site and look for stability to return to the servers.
UPDATE 1.30PM
We have been able to confirm the issues seen after the file server was returned to service this morning we caused by a single site. The site in question has been disabled until we can migrate it to alternative hardware.
We will be monitoring the servers for any further issues for the rest of today.
