Thursday, January 07, 2010
Mysql1 Server
Thursday 7th Jan 4am.
The sql server mysql1.nsnoc.com has crashed and requires a restart. It has failed to respond to two automated reboot attempts and will require manual intervention to restart it.
An engineer will be on site shortly to attempt to resolve the issue.
Next update due 7am.
UPDATE
The server has responded to an engineer being present at the reboot. All services are working normally.
It is not clear at this time why the server is not rebooting on the remote switch when required so we will take steps today to migrate the database to new hardware.
UPDATE 2PM
The cause of last nights issue has been traced to a faulty network card. We are in the process of replacing the card and will provide an update shortly.
UPDATE 2.45PM
The network card has been replaced and hte service appears to be working now without issue.
We will monitor the system over the next 24 hours to ensure stability.
The sql server mysql1.nsnoc.com has crashed and requires a restart. It has failed to respond to two automated reboot attempts and will require manual intervention to restart it.
An engineer will be on site shortly to attempt to resolve the issue.
Next update due 7am.
UPDATE
The server has responded to an engineer being present at the reboot. All services are working normally.
It is not clear at this time why the server is not rebooting on the remote switch when required so we will take steps today to migrate the database to new hardware.
UPDATE 2PM
The cause of last nights issue has been traced to a faulty network card. We are in the process of replacing the card and will provide an update shortly.
UPDATE 2.45PM
The network card has been replaced and hte service appears to be working now without issue.
We will monitor the system over the next 24 hours to ensure stability.
