Netserve Service Status

Our offices will be closed from 5pm on Monday 23rd December and will reopen on Monday 6th January.

During the holiday period technical support will be provided via the support site ticketing system as normal with reduced hours on Christmas Day, Boxing Day and New Years Day.

We would like to thank our customers for their business over the course of 2013 and wish everyone a very Merry Christmas and prosperous 2014.

During the next 4 weeks we will be carrying out some housekeeping on the hosting and email servers.

Tasks we'll be undertaking include :-

New hosting servers will be added to the platform with PHP5.5 installed as standard.

Migration of hosting packages from pre 2013 Servers to the PHP5.5 platform.

Upgrade of Email forwarding, POP and IMAP servers.

New Webmail platform to be launched.  The old webmail system will be maintained for 3 months, then all accounts will be forced to use the new software.

Purging of old email accounts. 

Purging of closed and unpaid hosting accounts. All hosting accounts which have not been renewed or paid for will be terminated.  A list will be sent to each customer of hosting accounts being closed.

Purging of backup data.  We'll be keeping backups of the purged email and hosting data for 12 weeks after which time the backups will be deleted.

Review of all customer data storage and transfer limits.  Until now we've been fairly flexible with the number of email accounts and volume of data storage customers have used however from 1st January the limits for the package you select will be strictly enforced with respect to the number of POP email accounts you have and the storage used on both POP and FTP accounts.

The should not be any downtime associated with any of the changes being implemented.