Saturday, May 12, 2007
DNS issues - Saturday evening.
We are currently experiencing multiple repeated failures of our DNS front end system. While we are trying to keep the service up as much as possible, we are aware there are going to be perceived outages.
Every effort is being made to maintain service, however we are increasingly aware that this maybe due to malicious intent, and are looking into this currently. If you have a support query regarding DNS or lack of resolution, hold fire, and we will update this as often as we are able.
In overview a lack of name resolution for a number of the 64,000 domains we host is currently occurring.
[Update 14th May 12:30]
The issue has been dealt with before the close of Saturday. The secondary name server has been shut down, and a new one built configured and deployed.
This event bought to our attention that an older DNS server that many users have used on their DNS records was no longer valid. This has also been dealt with.
If you are still experiencing issues now, drop us a support mail to support, mails regarding issues over this period will not be prioritised so we are better able to address current and outstanding issues.
Every effort is being made to maintain service, however we are increasingly aware that this maybe due to malicious intent, and are looking into this currently. If you have a support query regarding DNS or lack of resolution, hold fire, and we will update this as often as we are able.
In overview a lack of name resolution for a number of the 64,000 domains we host is currently occurring.
[Update 14th May 12:30]
The issue has been dealt with before the close of Saturday. The secondary name server has been shut down, and a new one built configured and deployed.
This event bought to our attention that an older DNS server that many users have used on their DNS records was no longer valid. This has also been dealt with.
If you are still experiencing issues now, drop us a support mail to support, mails regarding issues over this period will not be prioritised so we are better able to address current and outstanding issues.
# posted by Netserve @ 6:21 PM 
