Tuesday, January 20, 2009
DNS: Purge with flame
We have had some issue over the past hours with DNS reliability.
We have taken the harsh step of sanity filtering the DNS zone records, removing invalid entries that contain chars outside the scope of [a-z|A-B|0-9|.] within the primary tuples, and with the added inclusions of things like = and : in text records (under 128 chars). The majority of these where in the form of trailing spaces and people putting things like http:// in as a cname.
Clearing these has resulted in a far better DNS platform in terms of throughput and reliability.
Please take this opportunity to check over any domains that are causing you issue today before contacting us with support queries.
We have taken the harsh step of sanity filtering the DNS zone records, removing invalid entries that contain chars outside the scope of [a-z|A-B|0-9|.] within the primary tuples, and with the added inclusions of things like = and : in text records (under 128 chars). The majority of these where in the form of trailing spaces and people putting things like http:// in as a cname.
Clearing these has resulted in a far better DNS platform in terms of throughput and reliability.
Please take this opportunity to check over any domains that are causing you issue today before contacting us with support queries.
Tuesday, January 06, 2009
Webmail / POP / IMAP
A recurrence of the earlier issue has re emerged, we are currently working on a longer term fix. This will be effecting a small section of the users. For those it does effect the inbound mail servers are not affected in any way, however the inboxes are currently offline - so your connections will either time out or fail. We are aware of the situation and will update this entry once as soon as the issue is resolved. This will not be effecting the majority of users.
[update 1620] The back end for those effected, while struggling initially with the load of retries has settled down and is now servicing requests without issue.
[update 1620] The back end for those effected, while struggling initially with the load of retries has settled down and is now servicing requests without issue.
Webmail / POP / IMAP
The file server which supports the webmail / POP and Imap servers is currently suffering from a crash. IFL support staff will be rebooting it shortly at which point we hope to restore services.
The next update will be 9am.
UPDATE
The server has been rebooted and checked. All appears to be well so webmail/POP/Imap services are now working.
Any mail delivered in the last 5 hours will be stored on our inbound mail servers. It should be delivered to the mail accounts over the next few hours.
The next update will be 9am.
UPDATE
The server has been rebooted and checked. All appears to be well so webmail/POP/Imap services are now working.
Any mail delivered in the last 5 hours will be stored on our inbound mail servers. It should be delivered to the mail accounts over the next few hours.
