Wednesday, May 13, 2009
Mail, repeated downloads.
We are noticing that a number of Outlook Express clients are experiencing issues. Downloads appear to be looping.
To rule out any corruptions to the upstream cache at the mail server, the local index has been removed. While this restructures there will be some delay.
If your mail client is repeatedly downloading email please take it off line. Then remove or reset any local cache and use the webmail facility in the interim as repeated downloads are currently forming a denial of service.
UPDATE 21:45
The load on the mail servers and file system is now down to within normal levels.
There should be no delays on mail delivery or slow mail downloads.
We would like to remind customers that they must set their mail clients to delete mail after a set number of days to prevent their mail clients from downloading mail repeatedly.
To rule out any corruptions to the upstream cache at the mail server, the local index has been removed. While this restructures there will be some delay.
If your mail client is repeatedly downloading email please take it off line. Then remove or reset any local cache and use the webmail facility in the interim as repeated downloads are currently forming a denial of service.
UPDATE 21:45
The load on the mail servers and file system is now down to within normal levels.
There should be no delays on mail delivery or slow mail downloads.
We would like to remind customers that they must set their mail clients to delete mail after a set number of days to prevent their mail clients from downloading mail repeatedly.
# posted by Netserve @ 2:09 PM 
